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CRM System Development for Small Businesses

  • Establish long-term relationships with customers
  • Make business decisions based on analytical data
  • Automate all routine business processes
Advantages
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Why do small businesses need CRM?

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Work with repeat customers
CRM helps shift the focus from one-time sales to stable cooperation. The system records the complete history of interactions — from the first request to the last purchase. The owner tracks which products or services the consumer liked the most. They can also see which tasks have been completed and which are still in progress. As a result, each customer receives a personalized approach. Their trust grows.

Additionally, repeat sales help save your budget. Attracting new consumers is significantly more expensive. The digital assistant generates automatic offers for consumers who are already familiar with your brand and reminds them of their upcoming visit dates. You always have a reliable customer base at hand, and loyalty continues to grow. So, it is easier for the company to forecast revenue.
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Contact management and task tracking
The CRM system for business allows you to keep centralized records of your customers and partners. The platform contains detailed information about each interaction: correspondence, calls, meeting planning, and requests. The fear of losing essential data disappears. You have a complete view of communications available 24/7.

The CRM keeps your contact database structured and automatically tracks task completion. CRM regularly reminds of deadlines, independently distributes responsibilities among employees, and creates convenient lists of daily tasks. Our experience shows that after implementing the system, team productivity increases by 25-30%. At the same time, responses to customer requests are faster, and they remain satisfied.
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Sales and conversion analytics
Another positive aspect of the CRM system is that it opens up new opportunities and avenues for growth and development for small businesses. Analytics shows key metrics including CAC, LTV, churn rate, and deal closure speed. The recorded data enables managers to understand their customers' needs, identify mistakes and losses, and make informed decisions based on facts and figures rather than intuition. Detailed reports and convenient visualization help you track which sales channels are working smoothly and which need improvement. Thanks to conversion tracking, you can understand which services generate significant revenue, where to allocate more resources, and what strategy to develop for the future. CRM generates MRR reports and forecasts cash flows in advance.
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Integration with other systems
No need to waste time importing data. Every manual operation takes time for a company with a small team and limited resources. For example, the team needs to transfer orders from the website to accounting or copy contacts from a messenger into Excel.

The system integrates email marketing tools (Mailchimp, SendGrid), payment services (Stripe, PayPal), accounting systems (QuickBooks, Xero), and work messaging platforms (Slack, WhatsApp). As a result, financial management, communications, and order processing run smoothly as part of a single system. Our team also configures interaction with any service that provides an API.
Our clients
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Brands we work with

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Functionality
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Key CRM features for small businesses

Lost in customers and orders?
Suppose you work without a convenient database and filtering. In that case, it is easy to get confused in a large number of orders and customers, as well as quickly find the necessary information. For example, a flower shop manager wants to create a list of clients who have placed orders totaling approximately $100 over the last month and send them a special holiday offer. Get a database that’s simple to navigate and lets you instantly find the information you need — from orders to customers to sales. You can also get data for creating financial and accounting reports at any time.
Always stuck at your computer to manage your business?
Many small businesses now operate remotely or in a hybrid format. Having CRM access across multiple devices is crucial. In the mobile version, you can view the task list on the go, add a customer contact immediately after a meeting, and communicate with team members or buyers from a smartphone. For example, if you are on the road, you can quickly change the status of a deal from “Negotiations in progress” to “Contract signed.” This ensures no one works without up-to-date information. The system automatically updates all task information for every employee.
Missing calls and meetings — losing clients?
Managing processes becomes difficult without a CRM when data is scattered across various platforms, including notes, phones, and chats. Our team creates a flexible, unique platform with the ability to implement additional modules. You can add anything to the simple CRM system for small businesses: automatic mailings, document templates, vacation management, work time logging, an interactive calendar, and customer segmentation. We develop additional features explicitly tailored to your business needs. All business operations in one place. Never miss a task again.
Still handling orders in spreadsheets and losing time?
Our panel is simple to use, intuitive for every team member, and requires no lengthy learning. You can quickly add customers, update order statuses, and view reports without lengthy instructions. All team members stay synchronized as data updates occur in real-time. For example, in the functional admin panel, the cafe owner independently tracks how many customers have ordered delivery. By comparing the previous and current months, he effectively manages resources and rationally plans purchases.
Prices
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CRM structure options for small businesses

The price of developing CRM solutions for small businesses depends on the number of modules and the type of platform launch you choose. We will select the ideal solution according to your budget and needs.

MVP solution

Quick online start for small businesses

This option suits companies that need a simple, user-friendly platform to manage orders, track expenses and income, and meet deadlines. CRM software for small businesses encompasses all the essential basic functionality required for generating financial reports, managing customer databases, analytics, and conducting internal negotiations within the company.

Pros:

  • Quick start-up
  • Intuitive interface
  • Business process management
  • Flexible feature expansion
Turnkey CRM

Digital platform for small businesses

We create turnkey CRM systems for small businesses, providing a unified platform to control all aspects of your company — from team collaboration and marketing to customer and order management. Each solution is customized to meet your business needs.

Pros:

  • Detailed sales and consumer analytics
  • Synchronization with payment systems
  • Discounts and bonuses tailored to your company
  • Integration with websites/marketplaces
Why us?
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Why choose Asabix for CRM development?

Adapting solutions for small businesses
We design web-based CRM solutions that reflect the real daily workflows of small businesses.

Our specialists design digital platforms of varying complexity for enterprises and small organizations across various industries, both in the USA and abroad.
Flexible configuration for specific business needs
We design systems tailored to the specific needs of your small business. Before starting work, we analyze the company's corporate logic.

The solution includes only the features and modules your team requires for daily tasks. The CRM system for small businesses avoids unnecessary functionality.
Ensuring a consistently high level of data security
Every business handles sensitive information about orders, customers, and finances.

Our specialists use encryption algorithms, hashing technologies, and implement access control mechanisms, electronic signatures, and logging. We handle data in accordance with the GDPR, ISO/IEC 27001, and applicable local laws and regulations.
Reviews
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They trust us

Some Comments
We are very happy with the results! From the very beginning, the Asabix team exhibited a commitment to excellence and their performance exceeded our expectations on every front. Communication was seamless throughout the entire project. They were quick to respond to my inquiries, which helped us maintain a dynamic and efficient workflow. The quality of their work is truly outstanding.

They demonstrated an impressive level of expertise in web development. They flawlessly executed complex functionalities and integrated custom features to meet our specific needs. The website they created functions seamlessly and aligns with our brand identity.
feedback alt
Anna Schmitz
CFO, Superior Vending Inc.
Our partnership with Asabix has been in place for 5 years, and it's been a successful collaboration. We sought their expertise based on recommendations we received to finalize our existing online store and eventually develop a new, more technically advanced one that supports two languages and currencies for international shoppers. The outcome was perfect for us: the Laravel-based online store loaded quickly and displayed perfectly on mobile devices. It's worth mentioning that we frequently incorporate third-party services or follow specific recommendations from SEO agencies, and Asabix handled it all, saving us from unnecessary back-and-forth. This team helped us bring Ukrainian hospitality online and draw in new customers.
Etnodim
Iwan Korniychuk
Managing partner, Etnodim
Asabix's development team blew us away with their exceptional technical expertise and relentless dedication throughout the project development process. We've got a speedy website with an intuitive admin panel. The platform includes a helpful calculator for estimating global delivery costs. You can monitor real-time deliveries by initiating shipments, making payments, and receiving tracking numbers for parcels in your account. The system also features dedicated pages for payment history, address templates, and more. Both the website and account offer multiple language options. Furthermore, the account integrates various APIs of external services.
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Svitlana Krytska
COO, Express Poshta
Asabix's efforts have increased the client's store visits and conversion rates. Asabix has adhered to deadlines and consistently and promptly attended to issues, even outside regular business hours. Their efficiency, flexibility, responsibility, and engaging approach are key elements of their work.
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Evgeniy Marendich
Head of Marketing, EAT ME AT
Qualified employees work there. The company knows Laravel + VueJS well.
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Oleksandr Polkhovskyi
CEO, Uland.ua
Been working with Asabix for a few months, been very happy with the service. Very quick at responding and providing great solutions. Would recommend them for any project in Laravel, and with API. Tried others before, glad I found them sooner than later.
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Oleh Ladan
Skladusa
We hired Asabix to develop a website that would rank highly in search engines and have an up-to-date look. We needed to present our furniture series and collections online for many European countries. Our communication with the Asabix team was quick and straightforward, and the outcome was even better than we imagined: the website works flawlessly, and we also introduced loyalty programs and promotional subscriptions. The admin panel we received was user-friendly, allowing us to manage and launch the online store on time.
Roman T.
Business development manager, Aquarodos
Stack of technologies
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We use the best
technologies in our work

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FAQs
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Frequently asked questions answered

Why do small businesses need a CRM system?

A CRM solution for small businesses is not just a “customer book,” but an essential tool for strategic management. With a digital platform, you can track all interactions with clients and automate daily processes such as order processing, reminders, and invoicing. With sales and conversion analytics, managers can monitor which services are the most productive and profitable. You gain control, order, savings in money and time, as well as the opportunity to grow and maintain a high level of service quality.

How to choose a simple CRM for small businesses?

Asabix designs the best CRM solutions for small businesses with key needs in mind. First of all, small businesses need a clean and intuitive interface that the team can master quickly without distractions. We provide comprehensive technical support and train your employees on all the necessary details. Second, functionality is required. Customer accounting, analytics, task lists — now all in one system. Third, our specialists create a platform tailored to your budget, with the ability to add new modules as the company's future growth.

Which core features does a CRM offer?

Basic CRM services for small businesses include:


  • customer and contact management — with the ability to store correspondence/call history and orders;
  • sales and deal tracking, as well as profit forecasting;
  • intuitive interface — a single dashboard for all employees to track data in one place;
  • mobile version that allows you to work with CRM for a small service business on the go, from your smartphone or tablet.
What is the cost of a turnkey CRM?

The final price of a turnkey CRM package depends on the number of modules, additional functionality, and integrations. After carefully studying the individual needs of your small business, we select the ideal solution for your budget.

Can I tailor a CRM to my business needs?

Absolutely, our team selects a good CRM for small businesses to meet the unique needs of your project. We design the platform to fit your company's workflows. Managers can independently select the modules for various tasks, including customer and order tracking, sales, finance, analytics, reporting, and marketing activities. In addition, you can connect the required integrations (websites, payment services, messengers), as well as develop an interface that is convenient for the entire team.

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Contacts
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Address:

Ukraine, Zhytomyr
Vitruka Street, 9V

Shedule:

Mon – Fri, 9 am – 7 pm

Address:

Poland, Warsaw, 00-842
Łucka Street 15/204

Shedule:

Mon – Fri, 9 am – 7 pm

 
 
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