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Highly loaded CRM for
the logistics company SkladUSA

Uk Ru En

UI/UX Design
Front-end
Back-end
QA
Support

February 2021 - September 2022

PROJECT

CRM for a company
with warehouses in the USA,
UK, Poland, and Ukraine

RESULT

The goal has been achieved —
we have built a new system

10560+

hours of back-end work

6400+

hours of front-end work

230+

hours of design and planning

ABOUT THE PROJECT

Project details and development
team composition

Company

SkladUSA is an American-Ukrainian company that simplifies the process for entrepreneurs from Ukraine and the EU to sell their products on global marketplaces such as Amazon, eBay, Etsy, and others.

The company offers a full range of logistic services, including shipping, storage, and handling of goods at warehouses in the USA, as well as payment processing.

The main services of SkladUSA:

Consolidated orders - consolidation involves the simultaneous processing of a large quantity of goods, significantly saving time, money, and effort in shipping.
Express delivery to any country in the world with discounts from carriers.
Acceptance of payments via PayPal and credit cards.
Funds can be transferred in dollars without conversion to bank accounts and Payoneer accounts.
FBM Fulfillment - clients can store, package, and ship products to customers using the company's services.
FBA Prep-Center - the ability to sell your products on Amazon with the help of an FBA prep center.
Processing returns.

Process description

The company ASABIX has provided technical support for the SkladUSA project for several years, using the Symfony (Sonata) framework.

Due to high project load, the desire to create an entirely new design, and the need to implement new functionality, the client tasked ASABIX with relaunching the project with a new structure and design, using the latest versions of the Laravel+VueJS technology stack.

The team:

Product owner;
Designer;
Project manager;
Back-end developers;
Front-end developers;
QA specialists.

DEVELOPMENT TIMELINE OF THE PRODUCT

Project stages

Defining needs

Prototyping and design

Development

Design discussion

Prototyping

Needs assessment

Design

Documentation

Development
(back-end and front-end)

Own API

Integration of external APIs

Testing

TABLE VIEW

Orders FBM

Adaptability

Consolidation order

TASKS FOR ASABIX

System Functionality

Products:

Creating products.
Keeping track of product quantities: receiving, deducting, and disposing of products.
Ability to reserve products for orders and track the quantity of products currently in transit to the warehouse.
Logging all operations related to the movement of products within the warehouse.
Inventory management.
Automatic assignment of UPC codes to products.
Automatic label generation.
Product scanning capability.
Invoicing for a specific storage period of the product in the warehouse.
Product relocation.
Storage of products on shelves, in rows, and in compartments.

Finance:

Ability to accept payments through PayPal, Authorize.net, and Braintree (including Google Pay and Apple Pay) to your account within the system, taking into account payment system fees and general or user-specific fees of SkladUSA.
Money transfer to any direction: bank card, private entrepreneur, Payoneer, Wise, and others.
Developed modules for receiving payments and orders from WooCommerce, OpenCart, and Shopify.
Reports and accounting.
Ability to process full or partial refunds via PayPal.
Users can file complaints with PayPal. Funds will be frozen in the account during the issue resolution.
Invoicing and bill deduction.

DHL, FedEx, USPS, APC, DPD, GLS, PostNL, and others

Customers can generate shipping documents for any courier service directly within the system's dashboard, obtaining the shipment cost, tracking number, and accompanying documents. Additionally, users have the option to request a doorstep courier pickup.

Amazon, Ebay, Etsy

The API of the three largest marketplaces is integrated. Each client has the ability to receive orders from any marketplace into their account and, based on this, create shipments. After processing the shipment by the SkladUSA team, tracking numbers will be automatically added to the marketplace order via the API.

Etsy:

The ability to create, delete, and edit Etsy listings through the API within the SkladUSA account.
Importing listings from Etsy through the SkladUSA account into WooCommerce and OpenCart stores.

Statistics:

Parcel tracking.
Display of problematic shipments (those in transit for more than 14 days).
Delivery statistics over time (using various carriers during different periods).

General Functionality:

Balance.
Users can create sub-users.
Shipping calculator.
Creation and connection of stores.
The ability to send SMS.
Promo codes.
Multi-search.
Online notifications in the system.

OTHER PAGES

Finances, delivery statistics,
creation of sub-users, and others

USER EXPERIENCE

Application architecture

1. Authorization

1. Sign in

Password

Forgot
password

Acceptance of rules and terms

2. Registration

Personal information

First name
Last name
Password

Phone
E-mail

Location

Address
City
Country
Zip code

Account details

SIDEBAR NAVIGATION

2. Dashboard

Notifications

Top up balance

Shipping calculator

1. Orders

Express

DHL
FedEx

Consolidation

In the USA
In Europe

Orders FBM

Consolidation order
From the warehouse

Orders FBA

Shipping to warehouse

Self-shipping
Return delivery

2. Finance

Transactions

PayPal
Authorize
Braintree

Own listings

Active products
PayPal button

Refunds

Withdrawals

PayPal disputes

3. Warehouse

Products

Add new
Thermal printing

Product report

In transit
Received
Shipped
Reserved

Product disposal

4. Problems

Parcel 14+ days

DHL
FedEx
UPC
Other

File a сlaim

Add new
Edit

My returns

Delete
Send to warehouse
Resend to customer
Return to Ukraine

5. Income and expenses

Profit report

Shipping report

Expenses

6. Settings

Accounts

All accounts
Personal (Ukraine)
Personal (World)
Business
E-mails

Shops

Etsy, eBay
Amazon, Shopify
OpenCart, Woocommerce
Tilda and others

Sub-user

Add new

Modules

OpenCart
Tilda
Woocommerce

Profiles

Packaging
Products
Expenses

7. Statistics

Delivery statistics

DHL
FedEx
USPS
APC

Dashboard analytics

3. Personal account

ORDER FROM WAREHOUSE

Users can create shipments from a warehouse and select the following options:

Add the product and choose the warehouse from which they want to ship.
Specify the dimensions or choose from ready-made profiles that the client can create in advance.
There is an option to add an engraving option on the products.
If the country requires payment of tax, you can indicate whether VAT has been paid and this will affect the invoice for the order.
The ability to choose a carrier from the list of those that the system will automatically offer according to the selected country of the recipient of the order.
The ability to choose an insurance option for your shipment.
The user can choose the type of packaging, add a gift card and other additional details.

API

Connected APIs
to the SkladUSA system

OTHER PAGES

Modules, returns, customs Information, and others

DHL AND FEDEX EXPRESS ORDERS

Delivery times for orders are
typically 2-3 days

Capabilities:

Shipping is available from warehouses in Poland and Ukraine.
The sender can be either the user themselves or the SkladUSA company.
For FedEx, there is the option to generate additional documents such as the Hazardous Materials Law Certification and Drop Ball Certification (required for products like food, utensils, wood, cosmetics, etc.).
The option to insure the shipment.
Receiving the shipping cost, tracking number, labels, and proforma invoice.