What tasks does CRM handle for a call center?
The CRM system for call centers ensures that no calls are missed and automatically distributes the workload among employees. Additionally, each specialist receives reminders about their daily tasks. This way, every client’s needs are addressed, and the business doesn’t lose contacts or the capacity to provide service.
The digital solution shows clear stats for each agent: calls per day, response time, average duration, and conversion rate. Using this data, the director adjusts the workload, supports those who need it, and rewards the best performers. The team works more cohesively.
Brands we work with
Key features of CRM for call centers
CRM development options for call centers
To calculate the final price of CRM, we take into account the selected type of product launch and the number of modules.
Quick digital decision for startups or small teams that need to go live fast.
Pros:
- Quick start-up
- Intuitive interface
- Process control
- Scalability
Digital platform for small businesses
Pros:
- Synchronization with financial systems
- Operator and request analytics
- Integration with all communication channels
Why choose Asabix for CRM development?
They trust us
They demonstrated an impressive level of expertise in web development. They flawlessly executed complex functionalities and integrated custom features to meet our specific needs. The website they created functions seamlessly and aligns with our brand identity.
_80_80.webp "Etnodim")
.jpg "Development of CRM systems for call centers - Picture №21")
We use the best
technologies in our work
Frequently asked questions answered
The primary difference is that CRM for contact centers is designed to handle a high volume of requests in real-time. A typical system is usually created for sales and deal management. The best CRM software for a call center automatically assigns tasks to agents, tracks performance, and integrates with your telephony tools. Additionally, it implements SLA mechanisms, including response time control and compliance with service standards. This provides a reliable solution that not only stores contacts but also serves as a central hub for managing customer interactions.
Of course! We integrate both telephony and email into the best CRM for a call center. This allows you to process user requests in a single system. Thanks to integration with IP telephony, managers can view interaction history and distribute calls among team members. Moreover, the app allows you to handle calls directly, while connecting to email ensures quick replies and better tracking of task deadlines. As a result, processes run without delays, and the manager controls communication with consumers centrally.
We adapt CRM for call centers to your team's workflow, not the other way around. The platform will help add the necessary fields to customer cards, configure access rights, and create reports tailored to specific needs. In the program, you can distribute calls at your discretion, create communication scenarios and automated tasks, and determine the logic of order processing.
Development is expected to take approximately 4 to 6 months. Much depends on the type and complexity of your solution. At the same time, one should factor in the preparation of legal and other documentation. The process can be organized into cycles, with each one monitored separately.
Ready to get started?
Reach out to us!
Ukraine, Zhytomyr
Vitruka Street, 9V
Mon – Fri, 9 am – 7 pm
Poland, Warsaw, 00-842
Łucka Street 15/204
Mon – Fri, 9 am – 7 pm