Which one is better — a framework or a CMS?

The CMS is not very friendly concerning the expanding of the database standardized structure, but on the other hand, you immediately get access to the administrative part of the site, as well as the ability to change a lot on the site without involving the developers. If your idea involves a non-standard database structure, then you should pay attention to open-source frameworks, among which the most convenient and extensible are Laravel, Symfony and Yii2.

How long does a web development project take from the start to finish?

The terms depend on the type and complexity of your project. It is also necessary to consider the process of preparing all papers and legal documents. After this comes the graphic design phase, which can take several weeks. Then the stage of product development and testing takes place. The whole process can be broken down into cycles, which allows you to track the progress of your web project. The minimum development terms are 1.5 months.

Will the project be responsive and SEO-optimized?

The implementation of the basic SEO optimization is a part of the project realization. A shortlist of major changes is as follows: PageSpeed Insights Optimization — Google Developers; Checking the site for system errors, as well as eliminating problems if they were found; Installing an SSL certificate and launching the site using a secure protocol; Installing a Google Analytics statistics counter (not including setting up web analytics); Setting up the automatic generation of SEO headers from the names of the site pages; Setting up a Sitemap to improve the indexing of the site by search engines; Setting up Robots.txt for search systems; Setting up the most necessary domain name redirects from www to the version without a hostname, switching from HTTP to HTTPS, from index.php to the main domain, etc.

Will the site be available on mobile devices and tablets?

Yes, one of our key goals is to create a cross-browser and cross-platform website. We can offer you different designs for different extensions, thanks to which your clients will be able to use the site both on IOS and Android systems, as well as in Chrome, Opera, or Safari browsers. We always achieve good results by testing the product in emulators and on real devices, which are located in our office especially for this purpose.

Will you maintain and improve my site after its launching?

We will support and develop your project as long as the need arises. If you do find it necessary to hire another team for technical support, this will not cause any problems.

What is the timeframe for creating an online store?

The outcome is contingent upon the requirements, website size, design, and other factors. In general, it takes 1-6 months to develop.

Who fills the online store?

The administration panel allows you to do it on your own. We will guide and assist you in uploading products by using an import file.

Is a monthly fee required for the online store?

No, you pay us in stages throughout the product development process. Monthly payments are made for the server, domain, and SSL certificate at $10 per year. In case it's necessary, we'll also sign a maintenance contract for the finished store.

Can I use the API to connect to another service?

If the outside service has this feature, we can link any service to your online store on request.

How much does a hosting cost?

Tariffs costing at least $40 per month are recommended for fast work.

How to manage content?

We offer a user-friendly administration panel where you can manage products (create, edit, delete, etc.), orders and customers (view and process orders, maintain history), content (create and edit articles, for example), and apply SEO settings (fill in metadata, etc.). Additional options like reports, marketing tool management, and email editing are also implemented by us.

Why is the development cost higher on a framework compared to a CMS?

Yes, CMS is cheaper, but it comes with templated designs, lower security, limitations due to the CMS core, lack of customization options for the control panel, slowdowns caused by installed modules, and other drawbacks. Our product is a distinct development, resulting in a perfect website with a robust design and seamless operation.

CRM, as a software development, is a system for automating such relationships and storing customer data. It also provides valuable data analytics, which are essential for any successful business venture.

What types of CRM does Asabix create?

The Asabix team offers a full range of services for the development, installation, configuration, modification, and support of custom CRM applications: WMS - warehouse management; ERP - enterprise business process automation; LMS - learning management system; MES - production management; Bespoke systems for various other types of companies.

What functionality can be included in a CRM system?

Any type you want that will be useful for your business. All implementations are possible and exciting for us, and custom CRM development is our expert profile.

How much will the server cost?

We recommend reliable servers with tariffs starting from $40 per month for the high speed and security of CRM systems.

Can you customise an existing CRM?

Indeed, we are developing CRM and other systems based on the Laravel framework. If you already have a pre-built solution, we are ready to consider opportunities to upgrade it and adapt it to your needs.

How do we order the development of a CRM program?

Entrust the development of a CRM system for your business to the Asabix team. Contact us. We are looking forward to working with you!

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Development of CRM Systems for Call Centers

Centralized recording of all requests
Missed call management control
Automation of changes and reporting

Security Aligned with

ISO 27001:2013

Privacy Compliant with

GDPR

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CRM Development

Development of CRM Systems for Call Centers

Advantages

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What tasks does CRM handle for a call center?

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Tracking of all inquiries

It’s common in such centers for clients to call again and repeat their problem to multiple representatives. As support staff typically record information in personal notes, spreadsheets, or chat messages, the data remains inaccessible to the rest of the team. Customers feel ignored, and every issue takes longer to resolve. The best CRM for call centers displays the entire history of correspondence with a specific customer. We create detailed customer cards that allow agents to instantly view past inquiries and responses, helping them work faster and deliver consistent service. In addition, the system automatically assigns a specific request to the consultant responsible for it.

02

Missed call management control

During the day, there are peak hours at the call center. All operators are busy, so customers are forced to stay on the line or hang up. Managers postpone some calls to the next day, but most customers won’t wait that long. The company's reputation suffers, as do sales results.

The CRM system for call centers ensures that no calls are missed and automatically distributes the workload among employees. Additionally, each specialist receives reminders about their daily tasks. This way, every client’s needs are addressed, and the business doesn’t lose contacts or the capacity to provide service.

03

Transparent work of operators

Without CRM software for the call center, managers struggle to evaluate individual workload and efficiency. Some take on more responsibility and work overtime, while others fail to meet user requests. Without enough data, managers can’t see the full picture. Maintaining reports in Excel is time-consuming and inconvenient.

The digital solution shows clear stats for each agent: calls per day, response time, average duration, and conversion rate. Using this data, the director adjusts the workload, supports those who need it, and rewards the best performers. The team works more cohesively.

04

Analytics for business growth

Call centers receive hundreds of calls every day. Managers need to track both the number and quality of calls and see what customers care about most. Yet without detailed data, such an analysis isn’t possible. The CRM system independently collects analytics on each user, studying calls, query topics, and satisfaction levels. The platform displays the questions subscribers ask most often and how operators respond to them. This allows directors to quickly identify bottlenecks in their business and make informed decisions based on objective metrics. We can also integrate a reliable AI consultant into your CRM that forecasts customer demand based on past interactions. The center can scale and deliver better service quality.

Our clients

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Brands we work with

Functionality

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Key features of CRM for call centers

Integration with IP telephony and email

We have established integrations with key tools, including email marketing services (Mailchimp, SendGrid), payment services (Stripe, PayPal), and accounting systems (QuickBooks, Xero). Each call is logged in the client’s profile, providing convenience for performance tracking and employee training. Operators work in a single interface instead of switching between multiple tools. The director receives a comprehensive overview: from the number and duration of calls to the response speed and effectiveness of email campaigns.

Request funnel and processing control

Every request is essential for call centers. But user data is especially valuable. Without a CRM system, this information can easily be lost. Asabix builds CRMs with a clear funnel for every call and request, so nothing slips through the cracks. All contacts, documents, and interaction histories are stored centrally with encrypted, server-level protection. We adhere to international security standards (ISO and GDPR) to ensure that your data is securely stored and accessible only to those with the appropriate rights.

Intuitive interface

Call center CRM often has a complex interface. Employees spend time learning how to use it instead of answering calls and communicating with customers. This leads to low service efficiency. Our specialists design systems with intuitive interfaces that are easy to use in everyday situations. The interface is clean - no cluttered menus or endless tabs. Even if you’re not tech-savvy, you’ll handle customer requests with ease.

High performance

The quality of customer service depends on the CRM's speed and stable operation. Our solutions, built on the Laravel framework, will impress you with their high performance. The program works efficiently even during peak loads — hundreds of calls and emails are processed without interruption. It’s all due to indexing, caching, and the asynchronous nature of operations. Thus, the operator has a history of calls immediately after the call. The supervisor monitors statistics in real-time, and the director quickly generates analytics based on the team’s work.

Financial control

Automating routine tasks in CRM simplifies the work of operators. The call center program automatically sends customers payment reminders, promotional offers, and follow-up requests. Additionally, the platform efficiently generates bills, invoices, and statements for users and updates their payment information. This ensures that financial flows are transparent and controllable. The manager can also monitor even minor fluctuations in profit on a single dashboard and analyze them in relation to marketing activities or team performance.

Adaptability

We will design your CRM to ensure it functions correctly on any device, whether it is a desktop computer or a smartphone used by an operator or manager. A high-quality layout ensures you have access to the interface from all modern browsers and platforms. BrowserStack, which our team employs for testing, provides the most precise visual representation. So consultants quickly work with calls and requests, and the director always keeps his finger on the pulse, both from a laptop and from a phone.

Prices

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CRM development options for call centers

To calculate the final price of CRM, we take into account the selected type of product launch and the number of modules.

MVP solution

Quick digital decision for startups or small teams that need to go live fast.

Includes basic modules for call and request tracking, as well as communication with users. MVP is more cost-effective than a complete system, allowing you to focus solely on what is truly important.

Advantages:

Quick start-up
Intuitive interface
Process control
Scalability

Turnkey CRM

Multifunctional ecosystem for growing call centers ready to automate everything.

This solution fits call centers seeking a unified control center for the whole organization.

Advantages:

Synchronization with financial systems
Operator and request analytics
Integration with all communication channels

Why Asabix?

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Why choose Asabix for CRM development?

Experience in implementing call centers in the US and EU

We know the real struggles of call centers: scattered data, overloaded staff, and a lack of clear analytics. Asabix provides solutions that address these problems while eliminating unnecessary, redundant functionality. The result — smoother workflows, happier agents, and satisfied customers.

We build fully custom CRMs on a modern, secure tech stack

Our team uses reliable technologies, modular architecture, and open APIs. The stack ensures the easy scalability of solutions and facilitates seamless updates to functionality. Integration with other services is improved. So you can focus on business growth, not technical limitations.

Performance and reliability testing

The system detects any deviations, such as telephone line overload and operator response delays. CRM takes into account call queues, communication channels, and SLAs. All information from telephony, chats, and e-mail is instantly displayed on the interface.

Reviews

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They trust us

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Some Comments

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We are very happy with the results! From the very beginning, the Asabix team exhibited a commitment to excellence and their performance exceeded our expectations on every front. Communication was seamless throughout the entire project. They were quick to respond to my inquiries, which helped us maintain a dynamic and efficient workflow. The quality of their work is truly outstanding.

They demonstrated an impressive level of expertise in web development. They flawlessly executed complex functionalities and integrated custom features to meet our specific needs. The website they created functions seamlessly and aligns with our brand identity.

Anna Schmitz

CFO, Superior Vending Inc.

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Our partnership with Asabix has been in place for 5 years, and it's been a successful collaboration. We sought their expertise based on recommendations we received to finalize our existing online store and eventually develop a new, more technically advanced one that supports two languages and currencies for international shoppers. The outcome was perfect for us: the Laravel-based online store loaded quickly and displayed perfectly on mobile devices. It's worth mentioning that we frequently incorporate third-party services or follow specific recommendations from SEO agencies, and Asabix handled it all, saving us from unnecessary back-and-forth. This team helped us bring Ukrainian hospitality online and draw in new customers.

Iwan Korniychuk

Managing partner, Etnodim

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Asabix's development team blew us away with their exceptional technical expertise and relentless dedication throughout the project development process. We've got a speedy website with an intuitive admin panel. The platform includes a helpful calculator for estimating global delivery costs. You can monitor real-time deliveries by initiating shipments, making payments, and receiving tracking numbers for parcels in your account. The system also features dedicated pages for payment history, address templates, and more. Both the website and account offer multiple language options. Furthermore, the account integrates various APIs of external services.

Svitlana Krytska

COO, Express Poshta

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Asabix's efforts have increased the client's store visits and conversion rates. Asabix has adhered to deadlines and consistently and promptly attended to issues, even outside regular business hours. Their efficiency, flexibility, responsibility, and engaging approach are key elements of their work.

Evgeniy Marendich

Head of Marketing, EAT ME AT

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Qualified employees work there. The company knows Laravel + VueJS well.

Oleksandr Polkhovskyi

CEO, Uland.ua

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Been working with Asabix for a few months, been very happy with the service. Very quick at responding and providing great solutions. Would recommend them for any project in Laravel, and with API. Tried others before, glad I found them sooner than later.

Oleh Ladan

Skladusa

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We hired Asabix to develop a website that would rank highly in search engines and have an up-to-date look. We needed to present our furniture series and collections online for many European countries. Our communication with the Asabix team was quick and straightforward, and the outcome was even better than we imagined: the website works flawlessly, and we also introduced loyalty programs and promotional subscriptions. The admin panel we received was user-friendly, allowing us to manage and launch the online store on time.

Roman T.

Business development manager, Aquarodos

Portfolio showcase

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Highlighting our best work

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Development of CRM Systems for Call Centers - Picture №19

Stack of technologies

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We use the best
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FAQs

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Frequently asked questions answered

How does CRM for call centers differ from a regular system?

The primary difference is that CRM for contact centers is designed to handle a high volume of requests in real-time. A typical system is usually created for sales and deal management. The best CRM software for a call center automatically assigns tasks to agents, tracks performance, and integrates with your telephony tools. Additionally, it implements SLA mechanisms, including response time control and compliance with service standards. This provides a reliable solution that not only stores contacts but also serves as a central hub for managing customer interactions.

Can I connect my phone and email?

Of course! We integrate both telephony and email into the best CRM for a call center. This allows you to process user requests in a single system. Thanks to integration with IP telephony, managers can view interaction history and distribute calls among team members. Moreover, the app allows you to handle calls directly, while connecting to email ensures quick replies and better tracking of task deadlines. As a result, processes run without delays, and the manager controls communication with consumers centrally.

How flexible is CRM for call centers in terms of business process configuration?

We adapt CRM for call centers to your team's workflow, not the other way around. The platform will help add the necessary fields to customer cards, configure access rights, and create reports tailored to specific needs. In the program, you can distribute calls at your discretion, create communication scenarios and automated tasks, and determine the logic of order processing.

How long does it take to implement a CRM for outbound call center?

Development is expected to take approximately 4 to 6 months. Much depends on the type and complexity of your solution. At the same time, one should factor in the preparation of legal and other documentation. The process can be organized into cycles, with each one monitored separately.

Do I need to pay monthly to use the CRM system?

You receive a ready-made platform as your property — it’s a one-time investment in development. No monthly fees, no dependency on a provider, and no limits on the number of users. The system is hosted on your server or hosting, whichever is convenient for you.

How much does it cost to develop a CRM for call centers?

The cost of CRM development is determined individually — it depends on the complexity of business logic, the number of integrations, user roles, the level of analytics, and the specifics of your processes. Contact us for a free consultation and a preliminary budget estimate.

Contacts

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Ready to get started?
Reach out to us!

Email:

[email protected]

Phone:

+38 (096) 880 99 00

Address:

Ukraine, Zhytomyr
Vitruka Street, 9V

Shedule:

Mon – Fri, 9 am – 7 pm

Email:

[email protected]

Phone:

+48 570 337 815

Phone:

+17 377 101 449

Address:

Poland, Warsaw, 00-842
Łucka Street 15/204

Shedule:

Mon – Fri, 9 am – 7 pm

Contact us

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Development of CRM Systems for Call Centers

What tasks does CRM handle for a call center?

Brands we work with

Key features of CRM for call centers

CRM development options for call centers

Why choose Asabix for CRM development?

They trust us

Highlighting our best work

We use the best technologies in our work

Frequently asked questions answered

Ready to get started?Reach out to us!

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We use the best
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