Robust CRM Solution Tailored for
SkladUSA Logistics Company

En Uk

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UI/UX Design
Front-end
Back-end
QA
Support

February 2021 - September 2022

PROJECT

CRM for a company
with warehouses in the USA,
UK, Poland, and Ukraine

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RESULT

Goal achieved: successfully built a new system

10560+

hours of back-end work

6400+

hours of front-end work

230+

hours of design and planning

ABOUT THE PROJECT

Project details and development
team composition

Company

SkladUSA is an American-Ukrainian company that simplifies the process for entrepreneurs from Ukraine and the EU to sell their products on global marketplaces such as Amazon, eBay, Etsy, and others.

The company offers a full range of logistic services, including shipping, storage, and handling of goods at warehouses, as well as payment processing.

The main services of SkladUSA:

Consolidated orders - consolidation involves the simultaneous processing of a large quantity of goods, significantly saving time, money, and effort in shipping.
Express delivery to any country in the world with discounts from carriers.
Acceptance of payments via PayPal and credit cards.
Directly transfer funds in dollars to bank and Payoneer accounts without the necessity of currency conversions.
FBM Fulfillment - clients can store, package, and ship products to customers using the company's services.
FBA Prep-Center - the ability to sell your products on Amazon with the help of an FBA prep center.
Processing returns.

Process description

The company ASABIX has provided technical support for the SkladUSA project for several years, using the Symfony (Sonata) framework.

Due to the high project load, the desire to create an entirely new design, and the need to implement new functionality, the client tasked ASABIX with relaunching the project with a new structure and design, using the latest versions of the Laravel+VueJS technology stack.

The team:

Product owner
Designer
Project manager
Back-end developers
Front-end developers
DevOps engineer
QA specialists

DEVELOPMENT TIMELINE OF THE PRODUCT

Project stages

Defining needs

Prototyping and design

Development

Design discussion

Prototyping

Needs assessment

Design

Documentation

Development
(back-end and front-end)

Own API

Integration of external APIs

Testing

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TABLE VIEW

Orders FBM

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Adaptability

Consolidation order

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TASKS FOR ASABIX

System Functionality

Products:

Creating products.
Keeping track of product quantities: receiving, deducting, and disposing of products.
Ability to reserve products for orders and track the quantity of products currently in transit to the warehouse.
Logging all operations related to the movement of products within the warehouse.
Inventory management.
Automatic assignment of UPCs to products.
Automatic label generation.
Product scanning capability.
Invoicing for a specific storage period of the product in the warehouse.
Product relocation.
Storage goods on shelves, in rows, and cells.

Finance:

Ability to accept payments through PayPal, Authorize.net, and Braintree (including Google Pay and Apple Pay) to your account within the system, taking into account payment system fees and general or user-specific fees of SkladUSA.
Money transfer to any direction: bank card, private entrepreneur, Payoneer, Wise, and others.
Developed modules for receiving payments and orders from WooCommerce, OpenCart, and Shopify.
Reports and accounting.
Ability to process full or partial refunds via PayPal.
Users can file complaints with PayPal. Funds will be frozen in the account during the issue resolution.
Invoicing and bill deduction.

DHL, FedEx, USPS, APC, DPD, GLS, PostNL, and others

Customers can generate shipping documents for any courier service directly within the system's dashboard, obtaining the shipment cost, tracking number, and accompanying documents. Additionally, users have the option to request a doorstep courier pickup.

Amazon, eBay, Etsy

The API of the three largest marketplaces is integrated. Each client can receive orders from any marketplace into their account and, based on this, create shipments. After processing the shipment by the SkladUSA team, tracking numbers will be automatically added to the marketplace order via the API.

Etsy:

The ability to create, delete, and edit Etsy listings through the API within the SkladUSA account.
Importing listings from Etsy through the SkladUSA account into WooCommerce and OpenCart stores.

Statistics:

Parcel tracking.
Display of problematic shipments (those in transit for more than 14 days).
Delivery statistics over time (using various carriers during different periods).

General Functionality:

Balance
Users can create sub-users
Shipping calculator
Creation and connection of stores
The ability to send SMS
Promo codes
Multi-search
Online notifications in the system

OTHER PAGES

Finance management, delivery statistics,
sub-user creation, and more

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USER EXPERIENCE

Application architecture

1. Authorization

1. Sign in

Password

Forgot
password

Acceptance of rules and terms

2. Registration

Personal information

First name
Last name
Password

Phone
E-mail

Location

Address
City
Country
Zip code

Account details

SIDEBAR NAVIGATION

2. Dashboard

Notifications

Top up balance

Shipping calculator

1. Orders

Express

DHL
FedEx

Consolidation

In the USA
In Europe

Orders FBM

Consolidation order
From the warehouse

Orders FBA

Shipping to warehouse

Self-shipping
Return

2. Finance

Transactions

PayPal
Authorize
Braintree

Own listings

Active products
PayPal button

Refunds

Withdrawals

PayPal disputes

3. Warehouse

Products

Add new
Thermal printing

Product report

In transit
Received
Shipped
Reserved

Product disposal

4. Problems

Parcel 14+ days

DHL
FedEx
UPC
Other

File a сlaim

Add new
Edit

My returns

Delete
Send to warehouse
Resend to customer
Return to Ukraine

5. Income and expenses

Profit report

Shipping report

Expenses

6. Settings

Accounts

All accounts
Personal (Ukraine)
Personal (World)
Business
E-mails

Shops

Etsy, eBay
Amazon, Shopify
OpenCart, Woocommerce
Tilda and others

Sub-user

Add new

Modules

OpenCart
Tilda
Woocommerce

Profiles

Packaging
Products
Expenses

7. Statistics

Delivery statistics

DHL
FedEx
USPS
APC

span>Dashboard analytics

3. Personal account

ORDER FROM WAREHOUSE

Users can create shipments from the warehouse and choose from the following options:

Select the specific warehouse where the goods will be sent.
Choose the carrier company from the available options.
Specify product dimensions or select pre-defined profiles created by the customer.
Opt for engraving on the goods, if desired.
If applicable, decide on the VAT payment based on the country's tax requirements, which may impact the order total.
Select the type of insurance for the shipment.
Choose the packaging type, include a gift card, and provide any additional details needed.

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API

Connected APIs
to the SkladUSA system

OTHER PAGES

Modules, returns management, customs information and more

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DHL AND FEDEX EXPRESS ORDERS

Delivery from 2-3 days

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Capabilities:

Shipping is available from warehouses in Poland and Ukraine.
The sender can be either the user themselves or the SkladUSA company.
For FedEx, there is the option to generate additional documents such as the Hazardous Materials Law Certification and Drop Ball Certification (required for products like food, utensils, wood, cosmetics, etc.).
The option to insure the shipment.
Receiving the shipping cost, tracking number, labels, and proforma invoice.