AI Delivery Management System for 3PL & Fulfillment
Problem
The portal supported operations across dozens of delivery providers, where each shipment required manual input of multiple parameters, including addresses, dimensions, delivery terms, insurance, and customs data.
The combination of complex pricing logic and multi-step workflows made the process time-consuming. Users regularly reached out to support to clarify pricing, delivery timelines, and shipment status, increasing operational overhead and slowing down order processing.
-
Limited pricing transparencyThe logic behind cost calculation and available delivery options was not always clear.
-
Scalability constraintsHigher volumes required additional operational involvement.
-
Limited self-service capabilitiesNot all scenarios could be completed independently without manager support.
-
Slower order processingMulti-step workflows increased the time required to complete shipments.
Solution
To streamline shipment processing and reduce operational overhead, we developed a comprehensive AI-powered delivery management solution. It brings cost calculation, shipment creation, and operational knowledge into a single, unified interface.
Cost calculation
Delivery options are generated based on destination, carrier conditions, and shipment parameters.
Shipment creation
Orders are created automatically based on the user’s request, without manual field-by-field input.
Flexible input
Users can submit requests in a free-form format instead of following rigid forms.
AI assistant
The AI agent handles up to 80% of user inquiries, providing instant answers on delivery terms, pricing, and conditions.
Single interface
All actions are performed within one environment, without switching between modules.
Data-driven recommendations
The system analyzes historical shipments, carrier performance, and customs updates to suggest optimal delivery options.
Solution benefits
The system allows users to input shipment details flexibly, without being constrained by fixed forms or predefined workflows.
After processing a request, users receive a complete list of available delivery options with pricing and estimated timelines. The system also highlights optimized choices, including the fastest, most cost-effective, and most commonly used options.
After processing a request, users receive a complete list of available delivery options with pricing and estimated timelines. The system also highlights optimized choices, including the fastest, most cost-effective, and most commonly used options.
-
Query interpretationProcesses text or voice input and extracts shipment parameters.
-
Error correctionAutomatically corrects spelling mistakes and input inconsistencies.
-
Data normalizationStandardizes locations, countries, and shipment data.
-
Parameter clarificationRequests missing details such as ZIP codes or delivery type when needed.
Delivery analytics & forecasting
The solution provides visibility into carrier performance, including average delivery times based on historical data.
A dedicated risk forecasting layer evaluates external factors that may impact delivery timelines, such as strikes, customs regulation changes, and other disruptions.
A dedicated risk forecasting layer evaluates external factors that may impact delivery timelines, such as strikes, customs regulation changes, and other disruptions.
Results
The implementation of the AI calculator significantly optimized the delivery calculation process: interaction time was reduced, errors were reduced, and support workload was reduced. Thanks to simplified UX and automation, conversion and overall user efficiency increased.
70%
faster cost calculation
90%
reduction in errors
+25%
increase in conversion rate
+60%
productivity improvement
-80%
support workload